Privacy Policy

1. Introduction

This Privacy Policy explains how SmartGears Dukaan (“SmartGears Dukaan”, “we”, “us”), with registered office at 42 MG Road, Bengaluru, Karnataka 560001, India, collects, uses, discloses and protects personal data of visitors and customers of smartgearsdukaan.com. This Policy is published in accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023. By using the Website you consent to the practices described here.

2. Data we collect

Information you provide

• Registration and checkout details: full name, delivery address (including city, state and PIN code), phone number and email address.
• Account activity: your order history, purchase requests, cancellation and return requests, and correspondence with our support team.

Information collected automatically

• Browsing data: IP address, browser type and version, operating system, device type, referring pages and timestamps.
• Interaction data: pages viewed, links and buttons clicked, search queries on the Website, and aggregated analytics about how the Website is used.

We do not collect payment card details on the Website, because no online payment is taken through it.

3. How we use your data

• to process purchase requests, confirm orders by phone or email, arrange payment and deliver products to you;
• to provide customer support and handle returns, replacements and refunds;
• to maintain the security of the Website, prevent fraud and detect misuse of accounts;
• to comply with applicable law, including tax, accounting and consumer-protection obligations;
• to send you service notifications about your orders and account (for example, order confirmation and dispatch updates). We send marketing communications only with your consent, and you may opt out at any time.

4. Sharing of data

We do not sell your personal data. We share it only to the extent needed to serve you:

• Logistics partners: name, phone number and delivery address are shared with courier companies to deliver your order and arrange reverse pickup for returns;
• Service providers: hosting, communication and customer-support tools that process data on our behalf under confidentiality obligations;
• Government and law enforcement: where disclosure is required by law, court order or a lawful request of a competent authority in India;
• Business transfers: if our business is merged or acquired, personal data may be transferred to the successor entity subject to this Policy.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember the contents of your cart, and understand how the Website is used so that we can improve it. Essential cookies are required for the Website to function (for example, session and cart cookies). You can disable non-essential cookies through your browser settings; if you block essential cookies, parts of the Website (such as login and checkout) may not work correctly.

6. Data security

We apply reasonable security practices and procedures as required under Indian law, including encrypted transmission (HTTPS/TLS), hashed storage of passwords, restricted access to personal data on a need-to-know basis, and periodic review of our systems. No method of transmission or storage is completely secure, but we work to protect your data against unauthorised access, alteration and disclosure, and will notify affected users and authorities of any data breach as required by law.

7. Data retention

We retain personal data only as long as necessary for the purposes described in this Policy. As a general rule, account data is deleted or anonymised within 12 months after your account is closed. Order and invoice records are retained for the longer periods required by Indian tax and company law (currently up to 8 years) and are used solely for compliance purposes during that time.

8. Your rights

You may request access to, correction of, or deletion of your personal data, withdraw consent to processing, or nominate a person to exercise your rights, by writing to info@smartgearsdukaan.com. We will respond within the timelines prescribed by applicable law. Deletion requests are honoured except where retention is required by law.

9. Children

The Website is not directed at persons under 18 years of age, and we do not knowingly collect personal data from children. If you believe a person under 18 has provided us with personal data, please contact us at info@smartgearsdukaan.com and we will delete it.

10. Updates to this Policy

We may update this Privacy Policy from time to time. The current version, with its “Last updated” date, is always available on this page. For material changes we will provide notice on the Website or by email before the change takes effect.

11. Grievance officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, grievances relating to personal data may be addressed to our Grievance Officer at info@smartgearsdukaan.com or by post to the registered address below. We aim to acknowledge complaints within 48 hours and resolve them within 15 days.